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SISPAA System is the online channel to deal with complaints, questions and suggestions from the public regarding the Ministry. The scope of the complaints include:

    i.    Delay/lack of action by the Department; 
    ii.   Unfair action by the Department; 
    iii.   Lack of public amenities provided by the Department; 
    iv.   Policy implementation shortcomings and weaknesses of the law by the Department; 
    vi.   Department official misconduct; 
    vi.   The failure of the Department in accordance with procedures ; 
    vii.  Failure of enforcement by the Department and
    viii  Qualify unsatisfactory services by the Department. 

Please make sure the information is completed to facilitate the management of your complaint.

Thank you for accessing this system . Comments and complaints are very important to improve the quality of service.